Worth to know

All information regarding your holiday in our hotel in Zwiesel which is worth to know...

Arrival and departure:

On your day of arrival, your room is prepared from 1pm. In the case that you arrive later than 6pm, please inform us accordingly.
Please leave your room on your departure day until 10am. Thank you for your consideration and understanding.

Bathrobe:

On paying EUR 5.00, we offer a cozy bathrobe for the time of your stay.

Smoking:

Smoking is generally not allowed. We offer the possibility to smoke on your balcony or at the entrance of the hotel.

Parking:

In-house and free of charge parking space next to the hotel.

Room for skiing equipment:

Room for (cross) skiing equipment including dryer can be used for storing your skiing equipment

Cancellation terms:

Up to 4 weeks prior to the arrival day - free of charge
Between 1 to 3 weeks prior to the arrival day, we will charge 50% of the arrangement price.
In the last week prior to the arrival day, we will charge 80% of the arrangement price.

Early departure:

In the case of an earlier departure or late arrival we will charge the price for the booked period of the stay.
Worth to know: We would recommend concluding travel cancellation insurance with a travel agency.

Methods of payment:

We accept cash as well as EC cards. Unfortunately, no credit cards are allowed.

Furthermore, we would like to inform you that we do not accept any EC cards from abroad!

The payment can also be effected shortly in advance to your arrival via bank transfer.

Our bank details: VR - Bank Zwiesel, (Bavaria), bank code 741 641 49, account number: 2545934
IBAN DE27 7416 4149 0002545934 BIC: GENODEF1RGE

Room safe:

Valuables can be stored in the safe at your room free of charge.

Sunday:

Our kitchen is closed on Sunday evenings, this is leisure time for our staff. You have the possibility to plan and organize your Sunday independent of table times while tasting the cuisine of the restaurants in Zwiesel.

Of course we offer breakfast and afternoon buffet from 02:30pm till 04:30pm. Coffee, tea and cake as well as soups or Bavarian snacks...

Cancellation policy:

After confirmation of the rooms, your room is booked for you. Costs resulting from amendments and cancellations cannot be borne by us. Therefore, we reserve the right to charge you with the fee deducted by the discount according to the accommodation contract Dehoga. For this reason we recommend to conduct a cancellation policy for your travel. The policy can also be conducted by us.

Discount for kids:

Discount in the case of an extra bed in the master bedroom:

Up to 3 years free of charge
Between 4 and 10 years 60% discount
Between 11 and 15 years 40% discount
From 15 years 25% discount

For the kids: We offer children beds and high chair free of charge.

Thanks to our guest cards which you receive on the day of arrival you will receive several special offers.

You will receive your guest card free of charge directly on check-in and are therefore able to use it right from the beginning.

Please always show your guest card when you have to pay entrance fee.

  • City and mountain bikes are available free of charge (60km of cycling tracks).
  • Table tennis and tabletop football.
  • Magazines for our guests.
  • Weekly guided hiking tours (spa administration) free of charge.

Our opening hours:

25 December 2014 until 22 March 2015
29 March 2015 until 08 November 2015

Holidays:

23 March 2015 until 28 March 2015
09 November 2015 until 24 December 2015

Please be informed that your bookings are dealt with online or by phone.

For body and soul...

  • Welcome drink
  • Exclusive extensive breakfast between 07:30am and 09:30am
  • Half-board, on Sunday we do not offer any dinner
  • On Sundays we offer soup or Bavarian snacks between 02:00pm ad 04:30pm
  • Five-course menu between 06:00pm and 07:00pm
  • Choosing the menu and dessert
  • Diverse and freshly cooked meals
  • Fresh and crispy salads from our buffet from Monday to Saturday
  • Exclusive wines for our experts
  • Special beer and regional hard liquors
 
Phone +49 (0)9922 8456-0
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  • English
Arrival
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Departure
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